In order to assist you better, and begin the warranty process please complete the warranty claim form below.
CONTOURE® LIMITED WARRANTY
This warranty is available to consumers only. You are a consumer if you own a CONTOURE®product that was purchased at a retail store for personal, family or household use. Except as otherwise required under applicable law, this warranty is not available to retailers or other commercial purchasers or owners.
Warranty registration is not mandatory, but doing so will help us to service you more quickly if you need to present a warranty claim. Please use the product registration form on this site. Return of product registration does not eliminate the need for the consumer to maintain the original proof of purchase in order to obtain the warranty benefits. In the event that you do not have proof of purchase date, the purchase date for warranty purposes will be the date of manufacture.
NQP warrants CONTOURE® Products (“product”) to be free of all defects in material and workmanship for the applicable period specified below commencing from the date of original purchase. This warranty extends to the original buyer only.
NINETY (90) DAY FULL WARRANTY: Within ninety (90) days from the date of original purchase, NQP in its sole discretion, will either repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed at a NQP USA location of service by an authorized NQP USA technician. All expenses related to replacing or repairing a defective part under this ninety (90) day warranty shall be assumed by except the cost of transporting the product to and from NQP, which shall be assumed by the buyer. If the product is replaced, the replacement will be with a product that is identical or equivalent to the warranted product. If the product cannot be repaired or replaced, NQP will issue a refund to the buyer for the original purchase price less that amount directly attributable to use by the buyer.
ONE (1) YEAR LIMITED WARRANTY:After the expiration of the ninety (90) day warranty, and within one (1) year from the date of original purchase, NQP will replace any part proving defective in material or workmanship with a product that is identical or equivalent to the warranted part. The buyer shall assume the cost of transporting the defective product to and from NQP. If the product cannot be replaced, NQP will issue a refund to the buyer for the original purchase price less that amount directly attributable to use by the buyer.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Claims based on implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law, but not less than one year. CONTOURE® shall not be liable for consequential or incidental damages such as property damage and incidental expenses resulting from any breach of this written limited warranty or any implied warranty. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damage or limitations on the duration of implied warranties, so these limitations or exclusions may not apply to you. This written warranty gives you specific legal rights. You may also have other rights that vary from state to state.
HOW TO OBTAIN WARRANTY SERVICE:Upon discovery of any defect, malfunction, or nonconformity in the warranty-covered product, the buyer should visit and complete the warranty service request form online.
NOTICE TO THE BUYER(S):This warranty gives the buyer specific legal rights, and the buyer may also have other rights, which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration and extent of this written warranty.
For added protection and secure handling of any CONTOURE® product that is being returned, we recommend that you use a traceable, insured delivery service. NQP cannot be held responsible for in-transit damage or for packages that are not delivered to us. Lost and/or damaged products are NOT covered under warranty. Please be sure to include your return address, daytime phone number, description of the product defect, product model number (located on the product), original date of purchase and any additional pertinent information pertaining to the product’s return.
WARRANTY EXCLUSIONS:This warranty does not apply to any costs, repairs or services for the following:
-Products with original serial numbers that have been removed, altered or cannot be readily determined or products purchased “as-is” are not covered by this warranty
-Product that has been transferred from its original owner to another party or removed outside of the USA or Canada
-Products used in commercial setting(s)
-Service calls to correct the installation of the warranty-covered products, to explain the usage of the product to the buyer, or to reset or replace home circuit breakers or fuses
-Service calls which do not involve malfunction or defects in materials or workmanship, or for appliances not in ordinary household use or used other than in accordance with the provided instructions.
-Repairs necessitated by use other than normal home use / Products used in commercial settings
-Damage resulting from misuse, abuse, accidents, alternations, improper installation, fire, flood acts of God or damage caused by the shipping of the product by the buyer to NQP
-Corrective work necessitate by repairs made by anyone other than a NQP authorized service technician / Rust on the interior or exterior of this unit.
-Costs incurred for disposing the product at locations other than a NQP facility
-Food loss due to any refrigerator or freezer failure.
-Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards, shelves, etc. which are not a part of the appliance when it is shipped from the factory.
-Damages to the finish of appliance or home incurred during installation, including but not limited to floors, cabinets, walls, etc.
-Damages caused by: services performed by unauthorized service companies; use of parts other than genuine CONTOURE® parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, misuse, inadequate power supply, accidents, fires or acts of God.
- Labor costs after ninety (90) days from your original date of purchase incurred for product repair or replacement as provided herein for carry-in appliances.
This warranty only applies in the USA and Canada. In the United States and Canada, your appliance is warranted by NQP, LLC. NQP, LLC authorizes no person to change or add any obligations under this warranty. Obligations for service and parts under this warranty must be performed by CONTOURE® or an authorized service company.
Thank you again for purchasing your CONTOURE® product!
INQUIRIES: If buyer has any questions concerning CONTOURE’S product warranty, please call toll free at (866) 407-1013.
PRIVACY STATEMENT: CONTOURE® recognizes that your privacy is important. This privacy statement applies to all services and products provided by CONTOURE®. Information collected by us will not be sold to any third parties. Personal information is only collected to provide service.